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Shipping & Returns

SHIPPING POLICY

We strive to get your order to you as quickly and safely as possible.

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Processing Time:

  • Orders are typically processed within 1–3 business days.

  • Workshop bookings are confirmed immediately upon payment.

 

Shipping Rates & Delivery Times:

  • Standard shipping: 3–7 business days (depending on location).

  • Expedited shipping: 1–3 business days (available at checkout).

  • Free shipping may be available for orders over a certain amount — check our website for current promotions.

 

Packaging:
 

All products are carefully packaged to ensure they arrive safely. Handmade candles and glass bottles are packed with extra care to prevent breakage.

 

International Shipping:

  • International shipping is available to select countries.

  • Customs fees or import duties may apply and are the responsibility of the recipient.

Return & Exchange Policy

We want you to love your purchase. If for any reason you are not completely satisfied, please follow the guidelines below.

 

Eligibility for Returns:

  • Items must be returned within 14 days of receipt.

  • Products must be unused, unopened, and in their original packaging.

  • Workshops are non-refundable, but may be transferred to another participant with prior notice.

 

Non-Returnable Items:

  • Opened or used essential oils, creams, or candles

  • Customized or personalized items

  • Gift cards or workshop tickets once booked

 

How to Return:

  1. Contact us at [your email address] with your order number and reason for return.

  2. We will provide instructions and a return address.

  3. Ship your item back using a tracked service.

 

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable.

 

Exchanges:

  • Exchanges are subject to product availability.

  • Contact us to arrange an exchange for a different item or scent.

 

Damaged or Defective Items

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If your order arrives damaged or defective, please contact us within 48 hours of receipt with a photo of the issue. We will either replace the item or issue a full refund.

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